Tel: 0330 9999 111
Leading deaf and disabled lives
all blind people need guide dogs

Booking Terms & Conditions

When booking a service, such as support, BSL interpreters, note-taking etc… we ask all individuals\organisations booking that service to be aware that submitting a booking request form and contracting our services you have read and agreed our booking terms and conditions set out below:



  • 3 hour min per individual booking
  • Administration charge per invoice £25
  • All prices exclude VAT at current rate
  • Unsociable hours will be charged at a different rate to ones stated, please enquire to these charges before making your booking.
  • Materials on any training is included in cost unless otherwise stated on booking form


  • As the customer you shall not approach\book to work with any appa me Ltd (company) freelancer, employee or subcontractor that has been introduced to them by the company. If this clause is breached within six months of the booking period then the customer herby agreed to pay appa me Ltd liquidation damages of up to 100% of the gross agency fee for the duration of work undertaken by the company for the client.


The cancellation terms start from the moment a booking has been confirmed, also once booked any change of date will be a cancellation.

Any reduction of hours in the booking will be billed at the same rate as below for difference in the hours.

  • Cancellations at 4 weeks notice incur no charge
  • Cancellations at 3 weeks notice incur 50% charge of total cost
  • Cancellations at 2 weeks notice incur 75% charge of total cost
  • Cancellations at 1 weeks notice incur 100% charge of total cost.

Cancellations on the same day a booking is made will incur no charge

For the purposes of these terms and conditions, a week will be taken as a calendar week but a day will be taken as 9am to 5:30pm.

Upon signing the booking form you are agreeing to the aforementioned prices and conditions of service.